Product: 24 Hour Wristbands Customer Care Clear all filters (0 of 18 reviews match)
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I ordered shot glasses with custom artwork. Paid extra to have the order produced in the USA - and paid for 2 day shipping. All seemed fine. I called the company a few days before shipping was scheduled to see if the order was on track (due to a previous experience). I...
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3.2
Product
24 Hour Wristbands Customer Care
I liked
  • Product
I didn't like
  • Customer service
#1438342
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12 of the wristbands were mangled....double printed/engraved making it impossible to use. (So much for quality checks) After much WASTED time online with a rep, I was then asked to RE-document everything and take multiple pix to PROVE they had erred. While I got emails...
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24 Hour Wristbands Customer Care
#1429924
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I ordered 200 tattoos - they are great. Their “special offer” was buy 200 - get 100 free. I confirmed this offer with their online chat. Yes - you get the 100 free. Well apparently there was some obscure place I had to click to get the “free” 100. When I got my...
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1.5
Product
24 Hour Wristbands Customer Care
#1416629
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ORDERED ITEMS FROM UNITED STATES ORDERED PENS AND CELL PHONE HOLDERS. RECEIVED PENS ON WEDNESDAY CHECKED ON ORDER FOR HOLDERS SAID "IN TRANSIT" WHEN WE DIDN'T RECEIVE ON FOLLOWING WED I CALLED WAS TOLD STILL IN PRODUCTION... WAS TOLD FROM ONE OF YOUR CUSTOMER SERVICE...
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1.0
Product
24 Hour Wristbands Customer Care
I didn't like
  • Your customer service department should be trained
#1396095
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I have ordered multiple times from this company just for the fact that they have a user friendly website that allows me to customize lanyards. Each and every time I order there is an issue. I always pay for the proof, which turns out to be just a picture of the sample...
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1.0
Product
24 Hour Wristbands Customer Care
I didn't like
  • Product
  • Poorly supported artwork
  • Stall tactics these guys are liars
#1388001
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24 Hour Wristbands - Wish the logo had been centered as requested

I received the bags but the logo was off centered and slightly crooked. These bags are to be given out as official representations of our organization. It is incredibly disappointing that they were not produced with the standard of quality with which we operate.
3.0
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Product or Service Quality
Website
Product
24 Hour Wristbands Customer Care
#1368169
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24 Hour Wristbands - Misunderstanding
I am not a "Pissed Consumer". However, in the many years I've been working with 24Hour, I have never had a problem with "type" sent with a design. I designed my banner at 100% (10' x 2') and saved as a pdf. My recent experience was unfortunate, I was informed via email...
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4.3
Product
24 Hour Wristbands Customer Care
I liked
  • Price
  • Turn-around time on orders
I didn't like
  • Poor communication
#1368036
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STAY AWAY! They refuse to meet deadlines even if you pay for rush shipping and their customer service is nonexistent - they are extremely rude and incompetent. We ordered napkins to be delivered and they were smudged and when I asked for a refund they made me take 12+...
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2.0
Product
24 Hour Wristbands Customer Care
I liked
  • Diversity of products
I didn't like
  • Poor product quality
  • Poor communication
  • Being told one thing and it not being followed up on
#1361875
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Paid more to be shipped from US and can’t be guaranteed within their standerd shipping time unless you upgrade.. for another $30... Could not understand customer service rep.. put me on hold for 5 minutes and still Couldn’t answer my question!! Don’t know how they are...
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3.0
Product
24 Hour Wristbands Customer Care
#1330413
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I placed an online order with them, and then decided to cancel about an hour later. I was told to fill out an online form and that it would take 5-7 business days to refund my money. After 7 business days without a credit to my account, I contacted them again and spoke...
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1.0
Product
24 Hour Wristbands Customer Care
I didn't like
  • Never getting an answer
  • No refund for non-shipped merchandise
  • Getting the run-around and being charged for a cancelled order
#1235446
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