I ordered 150 stadium cups for a clients wedding. I paid rush shipping and Rush production.
The cups arrived on-time, but damages.
they were all scuffed and the artwork was scratched or flaking off of 27 cups.
In addition to cups being damaged when I received them, the ones that were not damaged were used during the wedding reception, and the artwork literally came off in peoples hands. I was made to take a picture of all the damaged cups side by side in one photo and detailed shots of the damage before they would even look at my service ticket.
They have offered me a refund for only 20 cups - needless to say I am extremely unhappy with the customer service and the quality of the product.
Product or Service Mentioned: 24 Hour Wristbands Cup.
Reason of review: Damaged or defective.
Monetary Loss: $110.
Preferred solution: Full refund.