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I never do reviews, but my terrible experience with this company has changed that. Here it is....

placed an order on-line, received a message that the product was no longer available and that I could check the website for suitable replacement. Did that and found a similar item in a different color, placed the order and got the same message.... "no longer available". Both orders were cancelled and they said my refund would take 7-8 business days.

It has been 21 days and no refund. I spoke with a human in customer service and they said my refund would be received in 24 to 48 hours.

It has been 3 days and still no refund.

They have a very elaborate "customer service" email response program, but it is an empty shell game. Never again.

If the item was out-of-stock, why did they charge my credit card in the first place??

Reason of review: Return, Exchange or Cancellation Policy.

Location: Leesburg, Virginia

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