Port Orchard, Washington
100% full Not resolved

Check the Better Business Bureau for rating on this business. I wish I had checked first, before ordering from them.

The first order of buttons I placed took longer than expected, but turned out nice. So, I placed a second order for a different button. (See attached photos for what I ordered on the right, vs what I actually received on the left.)That is where things started to go bad. I could not get my artwork to look correct on their rendering. I tried several different button sizes, and finally found one that appeared to look just right. I place the order and when I received them they looked terrible. The example that was provided to me when I placed the order was completely different than what I received. The proportions were wrong. I submitted a ticket and was told that the buttons were made to my specifications.

A quote from the reply to my first request:

We sincerely apologize for the inconvenience you had to encounter with us in this order and are really sorry for the fact that the product did not turn out the way you expected them to be, thank you for the image you sent us here. We believe you are talking about Order #1111448 with 1.5 x 4.5 Inch Rectangle Custom Buttons. You have claimed to have received Buttons with the width completely out of proportion to the button text and picture and the red border was not wide like it is on the actual product. Please know that you selected the size based on the picture example and said that the text could/should have been on a 2x3 button, but you actually ordered 1.5 x 4.5 Inch Rectangle Custom Buttons, so in order to maintain the proportion and to avoid making the artwork/ image/ text to be flattened (if we had stretched it) and lose its original size, we have designed the image accordingly to an extent where it cannot be enlarged any further (keeping the same aspect ratio of the artwork/text in its original form to avoid it being flattened since it had only 1.5 width, so we could not/ had not stretched it to avoid making the image lost its original shape. If you had ordered a 2 x 3 Inch Button, the artwork would not have the extra large borders in both sides of the Buttons, however since you order 1.5 x 4.5 Inch Buttons we maintained the aspect ratio of the artwork/text and produced it accordingly to fit inside the 1.5 x 4.5 Inch, therefore, your order is correctly produced. If you had provided us a stretched image for the 1.5 x 4.5 Inch size, we would have done it. Even though this order was produced correctly, we are sorry that it didn't meet your expectations. Regards Josephine Roy Customer Service Team

I made several more attempts to get them to agree to either a full refund or remake at no extra charge. They offered me $5 and a 5% discount on my next order. I even submitted pictures of their example vs the actual product. All of this took over 2 weeks time. I warned them I would submit negative reviews and never do business with them again. Finally they replied and said I quote, "Hello, We made the order as per our company standard. If you would like a remake or a refund,please ship the order back to us at your own cost. Please let us know on how you wish to proceed. Thank you Regards, Tazwar

There is no mention of what amount the refund would be or if there will be a charge for the remake. Every response to the ticket came from a different person. And I believe they are possibly located outside the US based on their grammar or lack of.

I am so disgusted at this point, I am not sure how I will proceed. I imagine this is what the company is hoping for - that I will take no further action.

Review about: Button.

I liked: Price.

I didn't like: Horrible and frustrating, Stall tactics these guys are liars, Being told one thing and it not being followed up on, No refund, Customer service is not friendly.

Review #914358 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
Reason of Review / Monetary Loss Poor customer service / $46
Preferred solution Full refund

Had an Experience with 24 Hour Wristbands?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE Bestreplica "Here is my experience with BESTREPLICA.SR, I got sucked for the amazing website someone designed and decided to order, today I decided to cancel my order because the watch never..." Read more Origami Owl Copies other peoples designs Origami Owl "Proof Origami Owl's copyrights are fraudulent. If they truly had original artwork no one ever made it would be a miracle The baseball softball can be found all over the..." Read more Pictures On Gold - Unbelievably poor customer service Pictures On Gold "After looking through various options for a locket with a specific Celtic symbol on the cover, I ordered a custom engraved gold locket for my girlfriend's birthday from these wannabe..." Read more Agape Diamonds Wedding Gold Ring Review from Bellevue, Washington Agape Diamonds "I am a very upset customer I brought this ring in Feb 2016 for my wedding June 2016 and I didn't wear it till my wedding day. I loved..." Read more Pizza Hut - Delivered pizza Pizza Hut "Ordered a lg handtoss pepperoni and mushroom pizza with extra sauce on line to get special. No spray or seasoning on crust. 11 minutes after I placed my order it..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more ChristianMingle - Lots of scammers ChristianMingle "CM is no different than any other dating website except the radical nut cases. There are a few good men, but overall it's a huge waste of time, energy and..." Read more Burger King - Do not ever eat there unless you want to get sick...! Burger King "I stopped at a Burger King and I had planned to go to the drive-thru however there were about 10 cars in line and I was in a hurry as..." Read more